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Under KiwiSaver, a member can withdraw their KiwiSaver savings (including the government paid $1,000 kick-start and member tax credits), if they are suffering from a Serious Illness, as defined by the KiwiSaver Act 2006.

A member applies by writing to the Trustee with appropriate forms and evidence. The Trustee must assess the application and make a decision. The Trustee recognises the sensitivity and the level of work required to make an application. However, the Trustee is required to investigate and assess the validity of a claim before a payment can be made. This can take several months.

Evidence

In order to assess your application, the Trustee will require evidence of your serious illness, and may request information on your employment history and employment prospects.

In the first instance, please complete the following steps.

1. Complete the attached form which includes a statutory declaration that the information provided is correct.
2. Complete the authority for the Trustee to contact the doctors and specialists involved with your serious illness, and your current or most recent employers.
3. Enclose medical reports from your doctor and specialists. The Trustee may request further medical and/or employment information. All medical and employment information that you supply will be kept confidential to the Trustee.

If you need assistance in regard to this application, please contact the SuperLife administrator, Vedeeta Mapara, by calling 0800 27 87 37, or direct dial 09 375 9166. 

Approval process

On receipt of the application form, statutory declaration and supporting documents, your application will be submitted to the SuperLife Trustee. If approved, your account balance will be paid to the nominated bank account.

¹ In terms of the Act, “serious illness” means that the member has suffered an injury, illness or disability that:

• Has resulted in the member being totally & permanently unable to engage in work for which he or she is suited by reason of experience, education or training, or a combination of these things; or
• Poses a serious and imminent risk of death of the member.